Return Policy

Return & Exchange Conditions

• Please contact our customer service first — your return request needs to be approved before you send anything back. Items returned without authorization will not be accepted.
• Return & exchange requests must be made within 30 days of the delivery date.
• Items must be returned in new, unused condition, in their original packaging, and must not be altered in any way.
• You are responsible for the return shipping cost.

Non-Returnable Items

• Personalized (custom text) items — these are made just for you and cannot be returned or exchanged unless they arrive damaged, defective, or with an incorrect customization on our side.
• Items damaged by misuse, mishandling, or poor maintenance.
• Items showing signs of wear, washing, or alteration.

Return / Exchange Procedure

1. Contact us at [email protected] with your order number and the reason for your return — we will confirm your request and send you the return address.
2. Place the item(s) in the original packaging and seal the parcel securely.
3. Drop off your package at your local post office.
4. Once we receive your package, we will process an exchange or issue a refund in accordance with our return conditions, and email you as soon as it's done.

Refunds

Once your return is approved and received, we process it within 1–3 business days. The funds are issued to your original payment account — typically within 5–7 business days, depending on your bank or payment provider. PayPal payments can only be refunded via PayPal; card payments are refunded to the original card.

Shipping Fee Refunds

The original shipping fee is non-refundable — even on orders with free shipping, we still incur the actual cost of shipping every order.

We will reimburse your return shipping cost (up to $10) when:

• You received the wrong item.
• The item arrived broken, defective, or with an incorrect customization — in this case, please contact us within 48 hours of receiving your order.

We reserve the right to decline a refund if items are returned in unacceptable condition.

Cancellation Policy

• Orders cancelled within 24 hours are free of charge.
• Orders cancelled within 24–48 hours of payment confirmation (not yet shipped) receive a partial refund: the full shipping cost plus 70% of the product price — personalized items may already be in production.
• Orders cancelled more than 48 hours after payment confirmation (before shipment) receive a refund of 50% of the product price.
• Once your order has shipped, it can no longer be cancelled.